Employee engagement has emerged as a critical factor in organizational success, as it directly impacts productivity, job satisfaction, and overall business outcomes. In order to foster a culture of engagement, organizations must develop strategies that empower employees, provide platforms for their voice and involvement, and leverage the expertise of consultants or in-house leaders. This essay aims to examine various strategies and techniques for building employee engagement, focusing on appreciative inquiry, the use of self as an instrument, dialogic approaches, design thinking, and human-centered design thinking. Moreover, the references to the 7LD01 CIPD Module will be interwoven throughout to provide a comprehensive understanding of the topic.

Strategies for Employee Voice and Involvement:

Appreciative Inquiry:

Appreciative inquiry is an approach that focuses on identifying and amplifying an organization’s strengths rather than fixing its weaknesses. By leveraging positive aspects of the organization, this technique allows employees to voice their opinions and be actively involved in shaping the organizational culture. According to CIPD (7LD01 Module), appreciative inquiry fosters a positive environment that encourages employees to contribute and engage in meaningful dialogue, leading to higher levels of employee engagement.

Use of Self as Instrument:

The concept of using oneself as an instrument refers to the ability of leaders or consultants to create a safe and supportive environment for employees to express their views and actively participate in decision-making processes. This involves leaders developing self-awareness, emotional intelligence, and effective communication skills. By employing this approach, organizations can build trust and establish strong relationships, which are essential for employee engagement (CIPD 7LD01 Module).

Dialogic Approaches:

Dialogic approaches involve creating platforms and opportunities for open and honest conversations between employees and management. These approaches encourage employees to voice their opinions, concerns, and ideas, ensuring their perspectives are valued and considered. This two-way communication fosters a sense of belonging and ownership, promoting employee engagement (CIPD 7LD01 Module).

Strategies for Employee Voice and Involvement: Consultants vs. In-house Leaders:

Both consultants and in-house leaders play crucial roles in facilitating employee voice and involvement. External consultants bring expertise, objectivity, and a fresh perspective to the organization. They can design and implement engagement strategies tailored to the organization’s specific needs (CIPD 7LD01 Module). On the other hand, in-house leaders possess a deep understanding of the organization’s culture, values, and dynamics. They can leverage their knowledge to foster employee engagement and facilitate effective dialogue within the organization.

Tools and Techniques:

Design Thinking:

Design thinking is a problem-solving approach that emphasizes understanding users’ needs, prototyping, and iterative feedback. By applying design thinking principles to employee engagement initiatives, organizations can gain insights into employee experiences, identify pain points, and co-create solutions that enhance engagement. Design thinking encourages empathy, collaboration, and experimentation, enabling organizations to develop innovative strategies for employee voice and involvement.

Human-Centered Design Thinking:

Human-centered design thinking places employees at the core of the problem-solving process. This approach involves observing, empathizing, and engaging with employees to gain a deep understanding of their needs, aspirations, and challenges. By involving employees in the design and implementation of engagement strategies, organizations can foster a sense of ownership and empowerment, leading to higher levels of engagement and satisfaction.


Building employee engagement requires a strategic and inclusive approach that encourages employee voice and involvement. Strategies such as appreciative inquiry, using oneself as an instrument, and dialogic approaches empower employees and create a culture of engagement. Consultants and in-house leaders both play pivotal roles in driving these strategies. Additionally, tools and techniques such as design thinking and human-centered design thinking can further enhance employee engagement by promoting collaboration, innovation, and empathy. By implementing these strategies and techniques, organizations can cultivate an engaged workforce, leading to improved performance and organizational success.

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